The Public Complaints Commission (PCC), has stressed the need for its staff to always acquire, capacity training on effective communication for efficient service delivery, adding that it will enhance their capabilities and align them with international best practices.
The Assistant Director, Investigation of PCC in Kano, Hajiya Aisha Muhammad-Suleiman made this known on Tuesday, in her opening remarks at the five-day capacity-building training, organised for PCC staff in Kano.
Hajiya Nuhammad-Suleiman, while speaking on “The theme of the training is “Effective Communication and Performance Rating” said that communication skills enabled an organisation to promote accountability and transparency in governance.
She added; “Without effective communication skills we cannot achieve our goals”.
According to her, the training was designed to equip the participants with necessary skills for their jobs as watchdogs of society, so people could get social and administrative justice for free.
She disclosed that the training will provide avenue for developing good communication skills, improving performance, and enhancing more knowledge of their day-to-day activities.
She stated; “The primary mandate of the commission is to be impartial on behalf of complainants who feel aggrieved by the action or inaction of any tier of government or private companies.
“At the end of the training, the participants will be more equipped to discharge their responsibilities,” she said.
The assistant director urged the participants to utilise the knowledge acquired during the training to boost their capabilities and performance.
Speaking on behalf of the participants, the Head of Legal Service of PCC Kano, Usman Lawal-Bello, commended the management of PCC for the well-organised informative training.
He hinted; “The training is first of its kind and will have a positive impact on our performance and the services we provide.”
Alhaji Lawal-Bello then stated that the commission was committed to addressing complaints by using Alternative Dispute Resolution (ADR), such as mediation, arbitration, and ministerial.
He called on the general public to report any complaint in the state to the PCC office at Katsina Road, Gezawa, Bichi, Tudun Wada, and Gwarzo Local Government Areas of the state instead of fighting to ensure peaceful co-existence.
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