AFRICAN Alliance Insurance Plc has denied shutting down its operations contrary to reports in some quarters.
Wasiu Amao, Executive Director Technical of African Alliance Insurance Plc, said: “We want to assure all our stakeholders that African Alliance is still very much operational and committed to paying all genuine claims.
“Annuity payments have also commenced and are being processed diligently to ensure they are completed as soon as possible. We have engaged our customers on multiple channels intimating them on the payment progress. All pending claims will also be honoured in due course as we are fully committed to resolving these matters.”
Explaining the recent operational adjustments of the insurer, Amao said: “It is important to clarify that African Alliance has not shut down. Due to the nationwide protests that began on August 1, we temporarily transitioned to remote work to ensure the safety of our staff and clients.
“However, critical staff were on ground all through the protest period. Full onsite operations resumed on Thursday August 8, 2024.
“We regret any inconvenience this temporary measure may have caused and appreciate the understanding of our stakeholders during this period.
“We want to put to rest any fears. African Alliance is built to stand the test of time. We are actively working on the turnaround plans requested by the National Insurance Commission (NAICOM) and are committed to fulfilling our obligations to all stakeholders.”
Mr Amao reiterated that the firm’s management team remains intact and its website fully operational as part of its ongoing commitment to serving clients.
He said: “We are here to stay and we will continue to strive to provide excellent service and a great customer experience. We thank our policyholders for their continued trust and support. African Alliance will continue to work tirelessly to satisfy our customers and uphold the standards of professionalism and good conduct expected in the industry.”
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