The Federal Government has announced its intention to issue an order mandating airline operators to provide compensation to passengers for delayed and cancelled flights that are not caused by natural occurrences.
This was communicated by Festus Keyamo, the Minister of Aviation and Aerospace Development, during a meeting with airline operators in Abuja.
“On delayed flights, I want to speak for ordinary Nigerians who complain every day [about] delayed, cancelled flights. I know you have given all your reasons.
You have blamed the government for a few things we do. But I also want to say that it is not always the government,” he said.
“At times, you say you were waiting for passengers to finish passing through the screening machine. At times, they have finished passing through screening machines. They are waiting in the lounge for five hours, and you cancel your flight.
“So, you see, after some time, we will start implementing the provisions of the NCAA Act. You know, Nigerians don’t know there is compensation for delay.
If it is an act of God, you cannot pay. But if it is human fault, the NCAA Act says you will pay.
So, for all airline operators, while I have praised and supported you, I will also support Nigerians. You will pay them. After some time, I will put my feet on the ground. Pay them when you delay; cancel their flight.”
However, Keyamo urged airline operators to build stable communication channels that enable passengers to receive cancellation notices.
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