Caroline Adepoju, Acting Comptroller General of the Nigeria Immigration Service (NIS), has directed an investigation into complaints of alleged misconduct against officers of the service in some passport offices across the country.
This directive is contained in a statement by the Service Public Relations Officer, Dr. Adedotun Aridegbe, on Saturday in Abuja.
Adepoju, expressing concern about the situation, directed an immediate investigation into the matter, especially regarding noncompliance with ministerial directives on the timeline of passport administration.
She stated, “Following the complete clearance of passport applications backlog nationwide in line with the directive of the Minister of Interior, Olubunmi Tunji-Ojo, a new timeline of two weeks for processing and issuance of passports was announced by the minister on Oct. 4.
“The minister and the NIS provided different phone numbers to the general public to report misdemeanours by NIS personnel at any of the NIS offices.
The service has, on a daily basis, monitored the compliance level at all passport offices nationwide and at our missions abroad.
We receive daily reports on the production and issuance of passports from all passport control officers.
“As of today, most of our passport offices are producing passports for applicants enrolled on Wednesday, Oct. 11,” she said.
However, Adepoju explained that applications for the re-issuance of lost passports and the change of data took a longer time.
She added that some applicants in this category might portray the service in a bad light when they complain of delay and noncompliance with the new timeline.
“These applications are required to go through security clearance and correspondence with Service Headquarters before approval for production,” she said.
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