The Public Complaints Commission (PCC) has urged personnel to demonstrate high sense of professionalism in the discharge of their duties.
According to the News Agency of Nigeria (NAN), PCC’s Director of Investigation in Bauchi State, Alhaji Ali Abdullahi, stated this during the inauguration of a five-day training workshop, on Monday in Bauchi.
The workshop, with the theme, ‘Conflict Resolution and Mediating Skills,’ is being organised by the commission to expose its personnel to management skills, professionalism and good work ethics for effective service delivery.
Abdullahi said the exercise also aimed at improving understanding and awareness creation on its operstions in the communities.
This, he said, will equip the personnel with skills to professionally receive and resolve complaints amicably.
In a paper presentation entitled, ‘Professionalism in Public Service,’ Dr Ibrahim Rabiu-Darazo, stressed the need for workers to display high sense of professionalism in discharging their duties.
He said the presentation featured on understanding public service; core principles in public service and importance of professionalism in public service.
According to Rabiu-Darazo, adherence to good work ethics will encourage professionalism and productivity for effective service delivery.
“In essence, professionalism is not about what you do, it is how well you do the work. To achieve professionalism in public work there is need for training to improve service delivery,” he said.
Mr Adamu Mukhtar, a participant, said he learnt new skills in the training session, adding that it will go a long way to improve his performances.
The exercise was attended by about 50 personnel drawn from the commission’s head office and nine zonal offices in Bauchi State.
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