In one of the most consequential reforms in Nigeria’s public service in recent years, data strategist and systems architect Uchechi Unamma led a transformation of the Public Complaints Commission (PCC) that redefined how the agency investigates, processes, and resolves civil grievances.
At a time when the PCC was overwhelmed by decades of paper-based reporting, fragmented Excel files, and inconsistent case handling, Unamma introduced a centralized digital system that gave the Commission its first cohesive view of complaints across all departments and zones.
Her data infrastructure overhaul replaced opacity with transparency and delivered a faster, more accountable complaint resolution process.
“It was about restoring clarity and trust,” Unamma said. “People needed to see that their grievances didn’t disappear into a void. Internally, staff needed the tools actually to do their jobs.”
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The system she built featured real-time dashboards and automated alerts, allowing leadership to monitor caseloads, track processing timelines, and respond to issues more proactively.
Unamma also introduced a suite of predictive analytics tools capable of identifying complaint patterns and forecasting surges tied to economic changes, policy decisions, or election cycles. These tools helped the PCC act before public unrest took root.
One senior official at the Commission said, “Uchechi didn’t just build a database. She gave us foresight. She changed the way we think about our mandate.”
Her vision extended to the public. Under her leadership, the PCC launched a complaint-tracking platform for the first time in its history. Citizens could check the status of their submissions via a secure PCC website or SMS, which dramatically reduced follow-up inquiries and helped rebuild public confidence in the Commission.
Recognizing that sustainable change requires skilled hands, Unamma also led in-house training programs on SQL, data ethics, and reporting. Staff who previously relied on spreadsheets became confident data operators, many of whom now run digital operations in regional offices.
The results were immediate and measurable. Case backlogs dropped, processing times improved, and public perception of the PCC shifted from skepticism to trust.
Uchechi Unamma’s work at the PCC exemplifies the power of data to streamline operations and rebuild public institutions from the inside out.
With a strong foundation in statistics and a growing portfolio in education technology, Unamma stands at the forefront of a new wave of public innovators.
Her achievement at the Commission underscores her technical brilliance and cements her role as a driving force for institutional reform in Nigeria’s digital age
