Discos not giving customer complaints enough attention — FCCPC

WhatsApp exit threat, attempt to influence public opinion — FCCPC

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The Federal Competition and Consumer Protection Commission (FCCPC) have labelled Meta’s threat to exit the country in response to the $220m fine as a move to influence public opinion and force the commission to reconsider its decision.

It stated that the decision to fine Meta Platforms Inc., the parent corporation of Facebook, Instagram, and WhatsApp, $220 million, was made in response to valid concerns over consumer protection and data privacy rules that went against legal requirements.

ALSO READ: WhatsApp may exit Nigeria over FG’s demands, $220m fine

The FCCPC had mandated that WhatsApp cease transmitting user data to Facebook businesses and other third parties without express consent, disclose data collecting practices, and give users back control over how their data is used.

After conducting a comprehensive 38-month examination of Meta’s data privacy procedures and market behaviour, the commission found that Meta had repeatedly and repeatedly violated both the Nigeria Data Protection Regulation and the Federal Competition and Consumer Protection Act.

Therefore, it punished the parent company $220 million for engaging in discriminatory activities against Nigerian users and for unauthorisedly appropriating personal data without user authorization.

But reacting in a post on X (formerly Twitter) on Thursday, the FCCPC stated that the firm discriminated against Nigerian users compared to users in other jurisdictions and abused its dominant market position by forcing unfair privacy policies.

It added that the order is a positive step towards a fair digital market in Nigeria.

The statement read, “WhatsApp’s claim that it may be forced to exit Nigeria due to FCCPC’s recent order appears to be a strategic move aimed at influencing public opinion and potentially pressuring the FCCPC to reconsider its decision.

“The FCCPC investigated Meta Platforms and WhatsApp (jointly referred to as “Meta Parties”) for allegedly violating the Federal Competition and Consumer Protection Act and the Nigeria Data Protection Regulation.

“The Commission found that Meta Parties engaged in multiple and repeated infringements of the FCCPA and the NDPR.

“These infringements included denying Nigerians the right to control their personal data, transferring and sharing Nigerian user data without authorisation, discriminating against Nigerian users compared to users in other jurisdictions and abusing their dominant market position by forcing unfair privacy policies.

“The final order requires Meta Parties to take steps to comply with Nigerian law, stop exploiting Nigerian consumers, change their practices to meet Nigerian standards and respect consumer rights.

“To deter future violations and ensure accountability for the alleged infringements the FCCPC also imposed a monetary penalty of $220m.

“The FCCPC’s actions are based on legitimate concerns about consumer protection and data privacy and the order is a positive step towards a fairer digital market in Nigeria. Similar measures are taken in other jurisdictions without forcing companies to leave the market. The case of Nigeria will not be different.”


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